Handoff failure 03 of 05
The approval happened in a chat thread. The system never heard about it.
For ops leads and executives in mid-market DACH/EU organizations whose week runs across inbox, spreadsheets, chat and three or more SaaS tools, and whose work dies in the handoffs between them.
A decision exists as a message. The tool that executes it still shows the old state.
What it looks like
- Approvals are a thumbs-up emoji in a channel.
- People search chat history to prove what was agreed.
- The ticket, order or record is updated days later, or not at all.
- New joiners cannot reconstruct why something was done.
What it costs
- Work is executed from memory, so it is executed differently each time.
- Audit and handover depend on a scroll-back that only some people can read.
- The gap between decision and record is where deadlines silently move.
No percentages are published here. Runway Fuel measures the cost inside your own workflow, from the brief you send after payment.
Three checks you can run this week, for free
- Take the last five approvals in your main channel. Check how many are reflected in the executing tool today.
- Ask how a decision is supposed to be recorded. If there is no answer, the handoff is undefined, not broken.
- Look for threads where someone asks "was this approved?". Each one is an unrecorded handoff.
If those checks are hard to answer, that is the finding: the handoff has no owner, no deadline or no record.
How the Runway Fuel Diagnostic maps it
- Price
- €295 one-time (EUR)
- Delivery
- 3 business days
- You receive
- Constraint Map + 30-day execution stack
- Secure checkout on Stripe. The server sets the price; you only choose the engagement.
- Confirmation email with a private link to your order page.
- Intake: you submit a short brief on that page (background, goals, tools in use, constraints).
- Delivery: the artifact arrives by email and on your order page within the stated business days.
Refunds follow the refund policy; delivery timing follows the fulfillment policy.
Questions buyers ask
Do you ban chat?
No. Chat is where fast decisions belong. The problem is the missing step between the decision and the record. The Diagnostic names which decisions must land in a system, who puts them there, and what the smallest reliable path is with the tools you already use.
How long does this take to fix?
The Diagnostic itself takes 3 business days and costs €295. The fixes it ranks are sized for the first 30 days, each with an owner role and a definition of done, so the first one usually starts the same week the document arrives.